Application Consultant

Timewax provides online software (SaaS) for project & resource planning to project-based service providers. We are an organization with ambitions and are looking for an Application Consultant to strengthen our team. Interested? Send us your motivation and CV.

The position

In the role of Application Consultant you are closely involved in the implementation of our software at the customer. Within an implementation you work together with, among others, the Customer Success Managers and it is your responsibility to set up Timewax. You talk to the customer and determine how the system can best be set up to achieve optimal results.

Later in the lifecycle you stay involved with the customer. You have conversations to improve usage and increase adoption. You are the customer’s first point of contact when it comes to integrations with various ERP systems, the daily use of Timewax and other issues at the customer.

Within the team of six people you are the expert in the field of integrations and our API. You know perfectly well how to use and deploy it from a functional point of view. Because you speak to the customer and have the knowledge in-house, you suggest improvements to our Product Manager. You also support the Customer Support Specialist in solving more complex support issues raised by the customer.

Feel at home

“I appreciate that Timewax gives me a lot of freedom to develop myself. The planning software is a fun and great challenge to work with. I feel completely at home here at Timewax.”

Benny van der Bijl

SOFTWARE DEVELOPER

The work environment

We are a customer-oriented club and like to provide simple solutions. We are honest with each other and with the customer. If we are unable or unwilling to deliver something, we will say so. We like to act quickly and, above all, we are doers. Our working environment is further characterized by:

Office in Amsterdam North
Free parking
15 minutes walk from Amsterdam Central
You get a brand new Macbook
We work with Google Workspace, Slack, JIRA and Pipedrive, among others
We work with the OKR method for setting quarterly goals
Daily standups and weekly meetings to discuss progress

If you want to develop yourself in certain areas or if you want to brush up on your knowledge, you can follow some online courses that we will pay for.

What we are looking for

We look closely at you as a person. How you think and how you communicate. So your resume does not make the difference, but your character does. We are looking for someone with:

1 to 3 years of customer service experience
Strong in oral and written communication
Proficient in the English language
Always searches for the question behind the question
Knowledge to convert customer needs into solutions
Eagerness in setting up software
Sees technical issues as a challenge

Our software has standard inegrations with AFAS and Exact. Do you have experience with that? That’s an advantage. We also serve customers in Germany, so speaking German is a bonus.

Versatile

“The challenge of our work is how to take the customer to successfully improve their business. You not only help them use the system, but also advise them on their organization and processes based on our best practices.”

Marco Kroon

MANAGER REVENUE OPERATIONS

The team

You are given the freedom to work from home and working at the office. Due to COVID, we started working from home, but everyone comes to the office in Amsterdam for 2 or 3 days. We have a nice team with:

17 colleagues, one of which is in Portugal
International team with 6 nationalities
2/3 of our development team consists of women
A former cabaret artist now makes his jokes with us
We have 5 fanatical foosball players

As part of the application procedure, you also make an assignment. You can present the result of the assignment to your future colleagues at our office. This is a great opportunity to get to know them and see if there is a click.

Do you want to know more about the position?

Please contact us or call Marco . We look forward to talking with you!