You pay for what you schedule

Each month, we register how many days and resources you scheduled. It does not matter how many bookings or how many hours per day you schedule a resource. As soon as you have something scheduled on a resource’s day, we register it as a scheduled day.

In addition, we only look at scheduled days in the past. Scheduled days in the future are not charged until they are in the past.

Optionally, you can also register the actual time spent in our system with the time sheets feature. If nothing is scheduled for a resource on a day, but actual spent time is registered on that day, then that day is also considered a scheduled day. Have both scheduled and actual spent time been recorded on a day? Then you will only be charged once for that day.

After you have accepted our quote, you will automatically enter an online payment process. You can choose to pay by credit card or direct debit, after which you will receive an invoice.

If you switch to a higher edition or order additional days, you will receive an invoice for this and the invoice amount will be automatically charged to your credit card or bank account.

Payment are accepted by means of credit card or direct debit (SEPA). Payment by bank transfer is only possible if the amount of the annual bundle exceeds 10,000 euros.

Each edition has a monthly bundle of API requests included in the price.

• Bronze: 50,000 requests
• Silver: 100,000 requests
• Gold: 250,000 requests
• Platinum: 500,000 requests
• Diamond: unlimited

If the monthly bundle is exceeded, any additional requests will be charged afterwards at 0.01 euros.

Full-time equivalent (FTE) is a unit of calculation for the size of your workforce. An FTE corresponds to the full working week of one employee. Two part-time employees who both work 20 hours together make up 1 FTE.

Do you work with 0-hour contracts and freelancers that you hire? Then add up all their worked days in the past year and divide them by 250 days. This is the number of FTE that this part of your workforce consists of.

A year has 52 weeks with 5 working days per week. This brings the annual number of days to be scheduled to 260. Each country has a different number of national holidays, but on average this comes down to 10 days. These holidays are already scheduled in Timewax.

If we subtract these 10 holidays, we are left with 250 days to schedule in a year. An FTE can therefore be scheduled for 250 days on projects, annual leave, sick leave and other activities.

We charge you based on scheduled days. This is independent of the number of users in the system. You can invite an unlimited number of internal and external employees to our platform.

Think, for example, of management or staff members who only want to consult information, but are not scheduled themselves in anyway. Or freelancers that you occasionally hire. All of them can use the system at no additional cost.

Support is included in every edition. The Timewax support desk forms the 2nd line of user support. The support desk is available on working days between 09:00 and 17:00 CET. A dedicated contact person is assigned to customers on the Diamond edition.