
The art of scheduling a breakdown service
Many project-based companies must be available to their clients 24 hours a day. For this, they have to set up a breakdown service and plan employees accordingly.
Trusted by service organisations that need to deliver every day
Effortlessly schedule projects, activities, and tasks. Drag people to the right places and immediately see if conflicts, overload, or gaps arise. Your schedule changes as you move.
Tab through cells and enter hours,
just like in a spreadsheet
Organizations choose Timewax to schedule faster, improve forecasting and deliver more profitably. Read how customers get a hold on capacity and project performance.
Yes. Timewax is designed to support both detailed short-term scheduling and high-level long-term planning—all in one system.
For short-term scheduling, you can plan at a very granular level using the Planning Board. This allows day-level planning with precise time slots, similar to how you schedule work in Outlook or Google Calendar.
For long-term planning, Timewax lets you work at a higher level of abstraction using the Week Planner. Instead of assigning exact times, you simply define hours per week over longer periods. Timewax automatically translates these weekly allocations into concrete bookings behind the scenes.
By combining short-term and long-term planning in one platform, Timewax provides a single source of truth where all scheduling data is stored, updated, and retrieved in real time—giving you full visibility and flexibility across all planning horizons.
Yes. Timewax supports skills-based assignment and scheduling through a built-in skill matrix.
You can define skills and proficiency levels in the system and assign them to employees. This creates a clear overview of who is qualified to perform which type of work.
When setting up projects and activities, you can specify the required skills needed to complete the work. During scheduling, Timewax automatically helps you identify and assign the most suitable employees based on skill match.
Timewax also supports skill expiration management, which is especially valuable for technical and service-oriented organizations. The system proactively notifies you when skills or certifications are about to expire, allowing you to take action in time and maintain compliance.
Timewax is highly flexible and can be configured to match the governance model of your organization.
You can define your scheduling rules, roles, and permissions centrally, based on how much control or autonomy different parts of the organization require. This setup depends largely on your organizational structure and operating model.
Timewax supports:
Strong central control, where planning and decisions are managed centrally
Strong local autonomy, where professionals have the flexibility to make scheduling arrangements directly with customers
Hybrid models, where resources and projects are planned at a high level, while detailed scheduling is handled by the executing teams
These models can be applied differently across business units, departments, or teams, allowing you to combine centralized oversight with local flexibility—without losing consistency or visibility.

Many project-based companies must be available to their clients 24 hours a day. For this, they have to set up a breakdown service and plan employees accordingly.

If you look at the picture, you might be thinking there are more stones and sand in the first jar than in the second jar, but nothing could be further from the truth.

If you have a lot of small tasks and schedule them in detail, you can “blow up” the planning. Then, the scheduling becomes a day job. This is how you prevent this.