Billability: what is realistic for different types of roles?
Billability – the percentage of available work time billed to clients – is the KPI to focus on for many IT companies, technical service providers,
Billability – the percentage of available work time billed to clients – is the KPI to focus on for many IT companies, technical service providers,
In a previous article, we wrote about the T-shaped model — professionals who combine a broad foundation with one deep specialization. That model is and
You know the problem: your Java developer is on the bench for two weeks because there’s no Java work, while the front-end team is screaming
You probably recognize this: an experienced consultant working on five projects simultaneously. Monday with client A, Tuesday an urgent meeting for project B, Wednesday back
For operations managers in professional services, external hiring is a familiar tool. Whether you work in IT, accounting, consulting, or technical services, the dilemma remains
Customer expectations continue to rise. Whether you are active in IT services, accounting, consultancy or technical services – customers demand faster service, more transparency and
Service organizations operate in a dynamic environment where customer demands are increasing, regulations are constantly changing, technology is evolving at a rapid pace, competition is
A recent report by Mario Draghi highlights that Europe is lagging behind the United States in terms of labour productivity. This is a concerning trend,
Do you work for an international company with multiple locations in Europe? If so, it’s common for employees to be loaned out between different entities
Just about every organization has to deal with it, huge peaks in workload and periods when it is really the dead season – when there