Billability: what is realistic for different types of roles?
Billability – the percentage of available work time billed to clients – is the KPI to focus on for many IT companies, technical service providers,
Billability – the percentage of available work time billed to clients – is the KPI to focus on for many IT companies, technical service providers,
In a service-oriented organization, success largely revolves around people. Employees provide the knowledge, expertise, and hours that form the basis for revenue and margin. Therefore,
As an operations manager, you’re constantly making decisions: which projects get priority, which employees to deploy where, and how to ensure healthy margins. Yet, in
Fast-growing service organizations find themselves in an increasingly competitive market. Customers expect faster delivery, at lower costs and without compromising on quality. This pressure falls
Service organizations operate in a dynamic environment where customer demands are increasing, regulations are constantly changing, technology is evolving at a rapid pace, competition is
Project planning and resource planning are closely related. It is therefore not surprising that they are often confused. However, there are important differences and you use different tools for both.
The more projects, the better your business runs – right? But how do you keep an overview when all those projects start running in parallel? In this article we will discuss 3 tips.
We all know that good scheduling supports business operations. But how do you know when a schedule is right? So what should you pay attention to? In this article, we discuss 4 signals.
Mark used to be hired by Jurgen as a consultant for his IT team. Nowadays, the duo makes this consultancy role completely unnecessary. But why do they do that and what is the vision?
In this blog about effective planning, I project the theory of Stephen Covey’s “7 habits of highly effective people” onto the world of project and resource planning.